Synchronizing WAPT inventories to GLPI ¶

Working principle¶

WAPT Enterprise offers synchronization between the inventories of your hosts and GLPI ITSM Software.

The method automatically synchronizes changes on your IT infrastructure with the GLPI server.

Note

WAPT can synchronize with GLPI 10 using the native JSON API.

WAPT can synchronize with GLPI version 9.x using the FusionInventory plugin with XML format.

Attention

GPLI on WAPT does not work with Kerberos authentification for GLPI.

If you use Kerberos for GLPI, exclude glpi/plugins/fusioninventory/ from the Nginx authentification.

Attention

Installation mode has changed since WAPT 2.2.2. Synchronization now goes throught a WAPT package and is not directly integrated in the WAPT server anymore. The configuration GUI for GLPI in the WAPTConsole has beed removed.

Installing the required dependencies for GLPI 9.x¶

In order to receive inventories on the GLPI server, the FusionInventory plugin will need to be installed on the GLPI server. This is not required for GLPI 10 which has its own native JSON API.

Note

You can follow this guide to install FusionInventory.

After installing FusionInventory on the GLPI server, an endpoint needs to be configured on the WAPT Server to send the inventories to the GLPI server:

http:/glpi.mydomain.lan/glpi/plugins/fusioninventory/

Configuring WAPTAgent and sync package¶

Install and configure the WAPT Agent on the computer that will run the synchronization. The WAPTAgent is installed by default on the WAPTServer, it just need to be configured.

To configure the WAPTAgent, please refer to the corresponding documentation.

Then you need to install the GLPI sync package:

for GLPI 9.x, you need to install the package tis-glpi-plugin-export-to-glpi9
for GLPI 10.x, you need to install the package tis-glpi-plugin-export-to-glpi10

You need to configure a audit schedule on the agent

[global]
...
waptaudit_task_period=120m
...

Dans le répertoire $WAPT_HOME/private, modifier les fichiers glpi.ini et wapt_api.ini

[glpi]
username = glpi
password = xxxxxxx
url = https://glpi.xx.xxxxx.xx/plugins/fusioninventory/

[wapt]
username = waptregister
password = waptregister2021!
url = https://srvwapt.ad.tranquil.it

To test the current configuration, you can trigger an audit

wapt-get audit tis-glpi-plugin-export-to-glpi9
# or
wapt-get audit tis-glpi-plugin-export-to-glpi10

Current items sent by WAPT to the GLPI server¶

Description of items¶
Value	Sent	Not sent
Computer name
User name
Description
OS name
OS version
Language
CPU
Memory
Battery
Chassis type
Physical or virtual
Network card configuration
Printer list and properties
Installed software [1]
Network drives
Environment variables [2]
Display screens references
Mouse and keyboard references
Controllers card references (except graphic card)
Antivirus version
Firewall state
Local group list
Memory bank list and state
USB ports list and connected devices
Printer status
Card readers
System wide Appx list

Footnotes

Possible errors in reported inventory on the GLPI server¶

Inventories uploaded by the WAPT Server to the GLPI server may be incomplete or may have errors when compared to inventories uploaded directly by the FusionInventory agent deployed on hosts. One reason is that WAPT aims to report only the most important values.

If you feel that important items are missing or are reported in a wrong way, please report the issue to the Tranquil IT dev team.

To report the issue, you will need to send 2 .xml files.

First, install the FusionInventory agent on the computer on which you are observing a missing or wrongly reported inventory item.
Run the FusionInventory agent and extract the report into a .xml file.

"C:\Program Files\FusionInventory-Agent\fusioninventory-inventory" > %TEMP%\inventory.xml

fusioninventory-inventory > /tmp/inventory.xml

fusioninventory-inventory > /tmp/inventory.xml

Set the debug directory in the waptserver.ini.

glpi_inventory_debug_directory = /tmp/glpi

Restart the WAPT Server
Retrieve the /tmp/glpi/UUID.xml file from the WAPT Server, the UUID being the identifier of the host.
Send the 2 files to the Tranquil IT dev team.